A-List Shop is Closing: Access Your Purchases
A-List Shop is Closing: Access Your Purchases
IMPORTANT: DOWNLOAD DEADLINE
The final day to access your A-List Shop purchases will be on October 31, 2026.
If you have purchased digital products from A-List Shop over the years, please download and securely back up any files you would like to keep before the shop closes.
After the shop closes, we cannot guarantee continued access to previous purchases or download links.
Please do not wait until the final day to locate your files.
With thousands of customers and years of orders in the shop, we cannot guarantee that last-minute support requests can be researched or resolved before the site closes.
Start Here Before Contacting Us
In most cases, you can locate your purchases without contacting support.
Please work through the steps below in order before emailing us.
STEP ONE: Check Your Original Purchase Emails
This is the fastest and easiest way to locate your purchases.
Search the email account you used when placing your order for:
- A-List Shop
- A-List
- Order Confirmation
- Purchase Receipt
- Download
- The name of the product you purchased
Your original order emails may contain your purchase information and download links.
Don’t forget to check:
- Spam
- Junk
- Promotions
- Archived mail
- Other email addresses you may have used in the past
If you’ve been purchasing from A-List for several years, you may have used a different email address for older purchases.
STEP TWO: CHECK YOUR A-LIST SHOP ACCOUNT
If you created an account when purchasing from the shop, log into your A-List Shop account and visit your Downloads area.
Your available digital purchases should appear there.
Once logged in, download anything you want to keep and save it somewhere secure.
STEP THREE: GETTING AN “INVALID ACCOUNT” OR PASSWORD ERROR?
Don’t panic.
You may have purchased from A-List Shop as a guest customer.
Guest checkout allowed customers to purchase products without creating a permanent website account.
That means you can have completely valid previous purchases even if the website does not recognize your email address when you try to reset your password.
If this happens:
Go back to Step 1 and search your email for your original order confirmations and receipts.
An “invalid account” message does not automatically mean that your order is missing.
It may simply mean that you checked out as a guest.
STEP FOUR: FOUND YOUR FILES? DOWNLOAD THEM NOW.
Please do not leave your files accessible only through the A-List Shop website.
Once you locate your purchases:
- Download the files.
- Open them to make sure the download completed properly.
- Save them somewhere permanent.
- Make a backup.
We strongly recommend keeping your purchased files in at least two locations.
For example:
- Your computer
- An external hard drive
- Dropbox
- Google Drive
- Another cloud-storage service
The A-List Shop should not be considered permanent file storage.
Frequently Asked Questions
You may have checked out as a guest.
Search your email for your original A-List Shop order confirmations and receipts.
This usually means that there is no registered website account under that email address.
It does not necessarily mean you never purchased from the shop.
You may have used guest checkout.
Search your email for your original purchase confirmation.
Because of the number of customers and the volume of orders accumulated over many years, we are unable to individually compile complete lifetime purchase histories for every customer.
Your original receipts and A-List Shop account are the best resources for identifying your purchases.
We cannot guarantee access to shop files, order records, or download links after the A-List Shop closes.
Please download and back up anything you wish to keep before October 31, 2026.
Nope!
Just make sure your files are stored somewhere safe and backed up.
If that’s done, you’re all set.
Before You Email Us
Please make sure you have already:
- Searched your email for your original A-List receipts and order confirmations
- Checked spam, junk, promotions, and archived mail
- Searched any older email addresses you may have used
- Tried logging into your A-List Shop account
- Checked your account’s Downloads section
- Considered whether you may have originally purchased as a guest
If you have completed all of the steps above and still cannot locate a purchase, you may contact us for assistance.
Please do not leave your files accessible only through the A-List Shop website.
Once you locate your purchases:
- Download the files.
- Open them to make sure the download completed properly.
- Save them somewhere permanent.
- Make a backup.
We strongly recommend keeping your purchased files in at least two locations.
For example:
- Your computer
- An external hard drive
- Dropbox
- Google Drive
- Another cloud-storage service
The A-List Shop should not be considered permanent file storage.
When contacting us, please include as much information as possible:
- Your full name
- The email address used for the purchase
- Any other email addresses you may have used
- Approximate purchase date
- Product name, if known
- Order number, if available
- A screenshot or copy of your receipt, if available
Providing this information will make it much easier for us to research your order.